Hi Tia / GranvilleCRS,
It sounds like the client may have a auto-login configured. However, my team would be able to dig into this with you to confirm - we'll need logs from the zero client and the associated pcoip-server logs from the VM being connected to (WinXP for IT).
Note that the PCoIP Management Console typically only configures parameters that are explicitly set. So there could be a difference in configuration between clients.
Can you open a ticket at techsupport.teradici.com and provide the logs and someone from my team will get back to you.
Thanks,
Stuart Robinson,
Director of Systems Engineering
Teradici Corporation
