Hello All!
I'm delighted to be able to finally announce that we believe the issue with the Epson printers has been resolved in Horizon View 5.3 which was officially made available on our download page yesterday. (20th November 2013).
This should stop the Epson driver locking up, preventing the printers (and some of the Epson scanners) from working in a View desktop.
However, please note, that "out of the box" the device will still have issues. You need to apply some special configuration that enables this special mode to workaround the driver issue.
- Install View Agent 5.3 in the View desktop virtual machine.
- Use the Registry Editor (regedit.exe) and create a USB folder under HKLM\Software\VMware, Inc.\VMware VDM\ (if it doesn't already exist)
- Add the registry information described in the following example:
Assuming that the vid pid (vendor ID and product ID) of the Epson printer is Vid_04b8&Pid_0202, you would add the following registry value:
HKLM\Software\VMware, Inc.\VMware VDM\USB\Vid_04b8&Pid_0202\DeviceFlags = DWORD: 0x1000
Note: You must always create the registry option because it is device-specific and this special mode of operation should not be applied across all devices - just for the specific Epson device. Note also that depending on the model of printer or scanner that you have, the Vid/Pid may be different so you will need to check that in Device Manager (or in the view debug logs)
Do post back and let me know if this resolves the issues you have seen.
Many thanks,
peterB