Hi Peter, we have seen this link, however if we turn off the Device Split the device is not recognised in Windows 8.1. With the setting for Device SPlit enabled this device is recongised but we get an error "An error occured connecting the USB device to your desktop" A snipet from the error log is:-
2013-12-17T17:01:13.652Z DEBUG (0FDC-02A4) <676> [pcoip_mfw] DllMain - DLL_PROCESS_DETACH by "C:\Program Files (x86)\VMware\VMware Horizon View Client\vmware-remotemks.exe"
2013-12-17T17:01:24.637Z INFO (0A10-0D54) <3412> [pcoip_mfw] Program 'vmware-remotemks - VMware Remote MKS' started, version=e.x.p build-1331430, pid=0xA10, buildtype=release, usethread=0, closeafterwrite=0
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] DllMain - DLL_PROCESS_ATTACH by "C:\Program Files (x86)\VMware\VMware Horizon View Client\vmware-remotemks.exe"
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] pcoip_vchan_plugin_client_init CALLED
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] pcoip_mfw init ok, server=0
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] vmware-remotemks MessageQueueShared started with numThreads=1, queueTreshold=250
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] vmware-remotemks MessageQueue started with numThreads=1, queueTreshold=10000
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] MessageFrameWork Worker Added, Name=System, Description=The Builtin MessageFrameWork Administration Queue, Channel=00000000
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] MessageFrameWork Worker Added, Name=KeyVault, Description=The Builtin Key Vault API Queue, Channel=00000000
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] EnableMachineTraceQueue
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] MessageFrameWork Worker Added, Name=TraceServer, Description=Provides external trace listening support, Channel=00000000
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] MessageFrameWork Worker Added, Name=pcoip-mfw, Description=PCoIP Virtual Channel to MessageFrameWork, Channel=00000000
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] service: started Ok
2013-12-17T17:01:24.637Z INFO (0A10-0D54) <3412> [vmware-remotemks] Program 'vmware-remotemks - VMware Remote MKS' started, version=e.x.p build-1331430, pid=0xA10, buildtype=release, usethread=0, closeafterwrite=0
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] add of pcoip_mfw Smart Card Virtual Channel (0x07B2B988)
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] add of pcoip_channel Smart Card Virtual Channel (0x074CA6A0)
2013-12-17T17:01:24.637Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] [Smart Card Virtual Channel - Start] start of virtual channel - Reliable
2013-12-17T17:01:24.637Z DEBUG (0A10-10E8) <NodeManagerWatcher> [pcoip_mfw] Outgoing SharedMemory channel from pcoip-mfw to machine LN-P-PC-0015.minster.group wsnm connected as : MINSTER\Administrator, Authenticated through SSPI, package = NTLM, encrypting = true
2013-12-17T17:01:24.637Z DEBUG (0A10-10E8) <NodeManagerWatcher> [pcoip_mfw] Connection to Node Manager established.
2013-12-17T17:01:24.668Z INFO (0A10-0D54) <3412> [ViewMMDevRedir] Program 'vmware-remotemks - VMware Remote MKS' started, version=e.x.p build-1331430, pid=0xA10, buildtype=release, usethread=0, closeafterwrite=0
2013-12-17T17:01:24.668Z DEBUG (0A10-0D54) <3412> [ViewMMDevRedir] pcoip_vchan_plugin_client_init - Loading Pcoip Client Plugin Channel=MultimediaRedirChannel Details of file='ViewMMDevRedir.dll - VMware Real Time Audio-Video' Version=1.0.1 build-1404711 Time Created: 01 November 2013, 18:17:48 Modified: 01 November 2013, 18:17:48
2013-12-17T17:01:24.668Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] add of pcoip_mfw MultimediaRedirChannel (0x08190048)
2013-12-17T17:01:24.668Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] add of pcoip_channel MultimediaRedirChannel (0x074CAAB0)
2013-12-17T17:01:24.668Z DEBUG (0A10-0D54) <3412> [ViewMMDevRedir] {MultimediaRedirChannel}: Client side instantiated
2013-12-17T17:01:24.668Z DEBUG (0A10-1164) <4452> [ViewMMDevRedir] Thread started. Name=VChanServiceThread - Client. Id=4452
2013-12-17T17:01:24.668Z DEBUG (0A10-09C8) <2504> [ViewMMDevRedir] Thread started. Name=DataMgrClient(Reg). Id=2504
2013-12-17T17:01:24.668Z DEBUG (0A10-0D54) <3412> [ViewMMDevRedir] VideoInputBase::LogDevEnum - 1 Device(s) found
2013-12-17T17:01:24.668Z DEBUG (0A10-0D54) <3412> [ViewMMDevRedir] VideoInputBase::LogDevEnum - Index=0 Name=Integrated Webcam UserId=vid_0c45&pid_64d2&mi_00#7&1c82025b&0&0000 SystemId=\\?\usb#vid_0c45&pid_64d2&mi_00#7&1c82025b&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
2013-12-17T17:01:24.684Z DEBUG (0A10-0D54) <3412> [ViewMMDevRedir] AudioCaptureBase::LogDevEnum - 2 Device(s) found
2013-12-17T17:01:24.684Z DEBUG (0A10-0D54) <3412> [ViewMMDevRedir] AudioCaptureBase::LogDevEnum - Index=0 Name=Microphone (11- SpeechMike III) UserId=vid_0911&pid_0c1c&mi_00#7&20d583ec&0&0000 SystemId=\\?\usb#vid_0911&pid_0c1c&mi_00#7&20d583ec&0&0000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\global
2013-12-17T17:01:24.684Z DEBUG (0A10-0D54) <3412> [ViewMMDevRedir] AudioCaptureBase::LogDevEnum - Index=1 Name=Microphone Array (Realtek High Definition Audio) UserId=func_01&ven_10ec&dev_0292&subsys_102805ca&rev_1000#4&22aaa41d&0&0001 SystemId=\\?\hdaudio#func_01&ven_10ec&dev_0292&subsys_102805ca&rev_1000#4&22aaa41d&0&0001#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\rtmicarwave
2013-12-17T17:01:24.684Z DEBUG (0A10-0D54) <3412> [ViewMMDevRedir] {MultimediaRedirChannel}: Opening channel (Reliable & Lossy)
2013-12-17T17:01:24.684Z DEBUG (0A10-0D54) <3412> [pcoip_mfw] [MultimediaRedirChannel - Start] start of virtual channel - Lossy
2013-12-17T17:01:24.684Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] Thread started. Name=DataMgrIntf. Id=1772
2013-12-17T17:01:24.684Z INFO (0A10-0D54) <3412> [vmware-remotemks] Program 'vmware-remotemks - VMware Remote MKS' started, version=e.x.p build-1331430, pid=0xA10, buildtype=release, usethread=0, closeafterwrite=0
2013-12-17T17:01:24.684Z DEBUG (0A10-0D54) <3412> [vmware-remotemks] pcoip_vchan_plugin_client_init(): Using PCoIP virtual channel API version 2
2013-12-17T17:01:24.715Z DEBUG (0A10-0D54) <3412> [vmware-remotemks] Loaded virtual channel plugin vdp_rdpvcbridge @ C:\Program Files (x86)\VMware\VMware Horizon View Client\vdp_rdpvcbridge.dll
2013-12-17T17:01:24.715Z DEBUG (0A10-0D54) <3412> [vmware-remotemks] pcoip_vchan_plugin_client_init(): ready
2013-12-17T17:01:25.027Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected
2013-12-17T17:01:25.027Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoipRunThread at pcoip connect
2013-12-17T17:01:26.378Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel MultimediaRedirChannel
2013-12-17T17:01:26.378Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel MultimediaRedirChannel. (Lossy)
2013-12-17T17:01:26.378Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] setting lossy value for channel MultimediaRedirChannel
2013-12-17T17:01:26.378Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] Adding channel MultimediaRedirChannel to pcoipChannelThread queue. (Lossy)
2013-12-17T17:01:26.378Z DEBUG (0A10-1340) <vchanRecvThread> [pcoip_mfw] channelThread START for channel MultimediaRedirChannel
2013-12-17T17:01:26.378Z DEBUG (0A10-1340) <vchanRecvThread> [pcoip_mfw] pcoip_vchan_open MultimediaRedirChannel Ok
2013-12-17T17:01:26.378Z DEBUG (0A10-1340) <vchanRecvThread> [pcoip_mfw] Waiting for event notif. Channel MultimediaRedirChannel
2013-12-17T17:01:26.378Z DEBUG (0A10-09F4) <2548> [pcoip_mfw] CB channel MultimediaRedirChannel opened
2013-12-17T17:01:26.378Z DEBUG (0A10-1340) <vchanRecvThread> [pcoip_mfw] Event notif received. Channel MultimediaRedirChannel
2013-12-17T17:01:26.378Z DEBUG (0A10-09F4) <2548> [ViewMMDevRedir] {MultimediaRedirChannel}: SessionId=1 - Opened/Connected - (Type=Reliable, Dgram=3992) (Type=Lossy, Dgram=1184)
2013-12-17T17:01:26.378Z DEBUG (0A10-1340) <vchanRecvThread> [pcoip_mfw] Channel opened. Channel MultimediaRedirChannel
2013-12-17T17:01:26.378Z DEBUG (0A10-09F4) <2548> [ViewMMDevRedir] {MultimediaRedirChannel}: Client side - Channel open notification
2013-12-17T17:01:26.378Z DEBUG (0A10-1340) <vchanRecvThread> [pcoip_mfw] max datagram size 3992, inbuf capacity 8
2013-12-17T17:01:26.378Z DEBUG (0A10-1340) <vchanRecvThread> [pcoip_mfw] Channel is lossy. Channel MultimediaRedirChannel
2013-12-17T17:01:26.378Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::ProcessEnvMsg - Processing PMsgChannelOpen
2013-12-17T17:01:26.378Z DEBUG (0A10-1340) <vchanRecvThread> [pcoip_mfw] max lossy datagram size 1184, inbuf capacity 27
2013-12-17T17:01:26.378Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] States: Env=STChannelClose. AIn=STOff. WCam=STOff
2013-12-17T17:01:26.378Z DEBUG (0A10-1340) <vchanRecvThread> [pcoip_mfw] channelThread remote connected channel: MultimediaRedirChannel, lossy=true, sendTimeout=1000
2013-12-17T17:01:26.378Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::ProcessEnvMsg - Finished PMsgChannelOpen
2013-12-17T17:01:26.378Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] States: Env=STChannelOpen. AIn=STOff. WCam=STOff
2013-12-17T17:01:26.378Z DEBUG (0A10-11E8) <vchanRecvThread2> [pcoip_mfw] channelThread2 START for channel MultimediaRedirChannel
2013-12-17T17:01:26.394Z DEBUG (0A10-1164) <4452> [ViewMMDevRedir] DataMgrClient::ProcessReceivedRequest - Received Msg- PMsgGetConfig
2013-12-17T17:01:26.394Z DEBUG (0A10-1164) <4452> [ViewMMDevRedir] DataMgrClient::ProcessReceivedRequest - Header: Size=108 currState=1
2013-12-17T17:01:26.394Z DEBUG (0A10-1164) <4452> [ViewMMDevRedir] DataMgrClient::ProcessReceivedRequest - Data: VersionNum=1 IsEnabled=1 VdoMaxFPS=0 VdoMaxResWidth=0 VdoMaxResHeight=0
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::ProcessEnvMsg - Processing PMsgGetConfig
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] States: Env=STChannelOpen. AIn=STOff. WCam=STOff
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::HandleGetConfig - Agent API ver: 1. Client API ver: 1
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::HandleGetConfig - Client preferred API ver: 1
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::HandleGetConfig - Admin Policies: IsEnabled=True. MaxFPS=0. MaxRes(WxH)=0x0
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::HandleGetConfig - ClientSetting - IsEnabled: True
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] UserPrefsUtil::GetVCamRes - Finding resolution(WxH) to use. PolicyRes=0x0. ClientRes=0x0. SelectedRes=320x240
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] finding FPS to use. PolicyFPS=0. ClientFPS=0. SelectedFPS:15
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::HandleGetConfig - Client preferred: Res(WxH)=320x240. FPS=15
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] RegNotifCB for : srcWCamFrameWidth,srcWCamFrameHeight
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::HandleGetConfig - Sending Msg: PMsgSetConfig
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrIntf::SendCtrlMsg - Sending msg: PMsgSetConfig
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrIntf::SendCtrlMsg - Header: Size=0 currState=1
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrIntf::SendCtrlMsg - Data: VersionNum=1 IsEnabled=1 MsgVdoRes.width=320 MsgVdoRes.height=240 VdoFps=15
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrIntf::SendCtrlMsg - DataSize=32 TotalSize=40
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] DataMgrClient::ProcessEnvMsg - Finished PMsgGetConfig
2013-12-17T17:01:26.394Z DEBUG (0A10-06EC) <1772> [ViewMMDevRedir] States: Env=STOn. AIn=STOff. WCam=STOff
2013-12-17T17:01:26.487Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel clipboardvchan
2013-12-17T17:01:26.487Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel clipboardvchan. (Reliable)
2013-12-17T17:01:26.487Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RPC#VMwareRde#5600
2013-12-17T17:01:26.487Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RPC#VMwareRde#5600. (Reliable)
2013-12-17T17:01:26.581Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RPC#ViewMP#5632
2013-12-17T17:01:26.581Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RPC#ViewMP#5632. (Reliable)
2013-12-17T17:01:26.909Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel VMWARE__1184@1
2013-12-17T17:01:26.909Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel VMWARE__1184@1. (Reliable)
2013-12-17T17:01:27.019Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel VMWARE__1184@2
2013-12-17T17:01:27.019Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel VMWARE__1184@2. (Reliable)
2013-12-17T17:01:27.128Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel VMWARE__1184@3
2013-12-17T17:01:27.128Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel VMWARE__1184@3. (Reliable)
2013-12-17T17:01:27.144Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel VMWARE__1184@4
2013-12-17T17:01:27.144Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel VMWARE__1184@4. (Reliable)
2013-12-17T17:01:27.315Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel VMWARE__1184@5
2013-12-17T17:01:27.315Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel VMWARE__1184@5. (Reliable)
2013-12-17T17:01:28.769Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RDP__CARANOC
2013-12-17T17:01:28.769Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RDP__CARANOC. (Reliable)
2013-12-17T17:01:35.175Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RDP__CARANOC
2013-12-17T17:01:35.175Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RDP__CARANOC. (Reliable)
2013-12-17T17:02:08.380Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RDP__CARANOC
2013-12-17T17:02:08.380Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RDP__CARANOC. (Reliable)
2013-12-17T17:02:09.693Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RDP__CARANOC
2013-12-17T17:02:09.693Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RDP__CARANOC. (Reliable)
2013-12-17T17:02:41.006Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RDP__CARANOC
2013-12-17T17:02:41.006Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RDP__CARANOC. (Reliable)
2013-12-17T17:03:12.350Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RDP__CARANOC
2013-12-17T17:03:12.350Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RDP__CARANOC. (Reliable)
2013-12-17T17:03:43.756Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RDP__CARANOC
2013-12-17T17:03:43.756Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RDP__CARANOC. (Reliable)
2013-12-17T17:04:15.147Z DEBUG (0A10-0624) <1572> [pcoip_mfw] pcoip connected channel RDP__CARANOC
2013-12-17T17:04:15.147Z DEBUG (0A10-0624) <1572> [pcoip_mfw] [pcoipRunThread] for channel RDP__CARANOC. (Reliable)