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Re: Black Screen when launching Virtual Desktop

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Often times a similar cause is updating VMware Tools without first removing the View Agent. Tools and Agent both come with their own Video Driver - the View Agent should always be installed last. If your Tools install is a more recent install date than the View Agent:

 

1. UNinstall View Agent // reboot

2. UNinstall VMware Tools // reboot

3. Install VMware Tools (You may choose custom and choose not to install the sVGA driver) // reboot

4. Install View Agent // reboot

   -- verify you have the proper Video Driver per http://kb.vmware.com/kb/1029706

5. Perform 'ipconfig /release' and shutdown VM

6. Take snapshot and recompose Pool


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