This is what I thought and was a bit confused by when the technician told me that.
The friendly name is 'vdm' and I have just tested that the private key is exportable.
The key usage appears to be the same (Digital Signature, Key Encipherment (a0)) as our known good non-wildcard certificate.
The wildcard certificate we are using is issued by GeoTrust. I could only see KB articles relating to GoDaddy certificates requiring additional configuration, non mentioned GeoTrust so I assume it should just work.
Are there any other items that I could check?
Thanks,
Rorus