so a usb2 device in a usb3 port does often work - but it depends on the usb chipset on the laptop/machine. Newer clients have better compatability for this, but yes, for best compatability plug it into a usb2 port.
fwiw; the log messages you copy above don't show anything to do with USB. Looks like these were agent side logs (I think) in which case, usb agent side logs are here:
C:\ProgramData\VMware\VDM\logs\debug*.txt
i think the logs you picked up where:
C:\Users\<users>\AppData\Local\VMware\VDM\logs\debug-*.txt
the latter being where the RTAV logs would be displayed for example, the former being the agent debug logs along with usb etc.
For what its worth, a usb2 vs usb3 connection issue, is probably better diagnosed from the client side logs. The location of these vary based on your client platform. but in the logs you should see reference to [vmware-view-usbd]
all a little confusing I know, but hopefully this helps.
cheers
peterB