Thanks peter, that is my fault. I did not mention that it was an Epson printer. I am very glad I came across the other community thread you were working on.
I am assuming, when you say upgrade the 5.3 agent you mean upgrade the Connection/Composer server to 5.3 along with the agents on the desktop. I just want to make sure before going forward. I am going to go through all the release note information but will update asap and reply back.
Thank again peter, we have been working with VMware for little over a year and I am always impressed with the level of support reliability we receive by opening up cases and the community threads.
