Hi,
When the user disconnects, what message does user see ?
What is the state of desktop that you see in view administrator portal
Desktop being accessed from LAN ?
When user connect it back does user get connected.
For day, test connection with RDP or test connection from any desktop instead of teradic client
What is memory and cpu assigned to desktop
what is video memory set to in virtual desktop or number of monitor set on pool
I would prefer to do this testing with dedicated desktop so that PCOIP agent logs might reveal more information about disconnect.
You can refer this link for error code in view agent logs or view client logs
Regards
Mohammed
